Here at Language Concepts, one of the key aspects that helps us consistently deliver high-quality and timely translations at competitive rates with personalized customer service, is that every translation project is managed by senior project managers who have worn the translator project manager hat in the past. In addition to their great management skills, they have vast translation experience and solid technical knowledge. Your translation project will never be handled by sales professionals or interns.
This role offers our clients a level of service not seen at many translation companies. But the role is essential in offering the absolutely best experience for our clients and their audiences. It allows us to offer a higher quality of project management and overview for your project from beginning to end.
The Translation Manager’s responsibility is to ensure that every translation project is completed on schedule and to the highest possible standard. To achieve this, they play a central role in planning and organizing the translation lifecycle, coordinating and collaborating with the translation team and clients to ensure that all aspects of the project are considered, and that there are no last-minute surprises or translation considerations.
Translation Project Managers have the responsibility of verifying the completeness of the source materials before the start of the translation project. In addition, they are often involved in negotiating rates and contracts with clients and managing the budget for each project.
Before submitting the derivables, they will do a final cross check to make sure all is in order.
One of the Translation Manager’s main task is to thoroughly assess each translation project before it begins. To do this, they meet with clients to discuss the scope of the project in order to understand their specific needs and objectives. This assessment helps them to determine the type of communication that needs to be translated (e.g. document, video, website), the target audience and demographic, the purpose of the communication, any required regional variations, the tone of the communication, the required layout and/or format, and what level of localization and/or transcreation is needed. They also consider the timelines and deadlines for the project, as well as any technical requirements or specific writing styles that need to be taken into account.
Once the assessment is complete, Translation Project Managers select the best translation team depending on the subject matter and industry, ensuring that they have the necessary expertise and experience to handle the project.
They will later work with the translation team to develop a glossary of terms specific to each client. This glossary helps to ensure that all translation projects for the same client use consistent terminology and messaging, and may include terms selected or approved by the client themselves.
After the glossary has been developed, Translation Managers assign the translation to the linguist who is most qualified to handle the job based on the target language, target market, and type of document. Once translation is completed, the Translation Manager coordinates the translation review by an experienced editor to ensure that concepts and nuances have been accurately translated and that the text reads naturally in the target language for the target audience. When the translation review is completed, the Translation Manager sends the translation to the designated proofreader who will read the final translation to catch any typos, punctuation, or spelling errors, and will also check the layout and design if necessary.
Translation Managers also evaluate the performances of each translator, editor, and proofreader, and carry out a post-project assessment taking notes and lessons learned that will help the whole team improve performance for upcoming projects.
While it is important to us at Language Concepts to deliver high-quality translations on schedule, it is equally important to provide excellent customer service to our clients. As such, Translation Project Managers work closely with the client throughout the translation process to keep them informed of progress and address any concerns or questions they may have. They also make sure to maintain clear and consistent communication with the translation team to ensure that everyone is on the same page and working towards the same goals.
Overall, the role of Translation Manager at Language Concepts is multifaceted and requires a combination of project management skills, language expertise, and customer service acumen. By coordinating and collaborating with clients and the translation team, they are able to ensure that each project is a success and that our clients' linguistic and communication needs are met.
Why Do I Need to Hire a Language Service Provider that works with Translation Project Managers?
There are several reasons why clients choose to work with a company like Language Concepts, with their dedicated Translation Managers, rather than using freelance translators.
First and foremost, a Translation Manager provides a level of oversight and coordination that that will save you effort and, above all, time!
The Translation Manager is responsible for assessing the project, coordinating the development of a glossary, assigning the translation to the most qualified linguist, and overseeing the translation, review, and proofreading process. This ensures that the translation is of the highest possible quality and that all aspects of the project are considered and addressed.
In addition to ensuring the quality of the translation, a Translation Project Manager can also provide valuable guidance and support to clients throughout the translation process. They can help clients understand the scope of the project and provide realistic timelines and schedules, as well as address any concerns or questions that may arise. This level of support can be especially helpful for clients who are new to the translation process or who may be working on a particularly complex or technical project.
Finally, a Translation Manager can also provide added value in terms of project management and budgeting. They are responsible for negotiating rates and contracts with clients and managing the budget for each project, ensuring that clients get the most value for their money. This can be particularly important for clients who are working on multiple translation projects or who have limited resources available for translation.
Overall, a Translation Project Manager plays a vital role in ensuring the success of a translation project and providing excellent customer service to clients. By working with a company like Language Concepts that has dedicated Translation Managers, clients can be confident that their translation needs will be met in a timely, professional, and cost-effective manner.
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